Impact AI: The State of AI-Powered Transformation in Government
A guide for delivering your mission today and a roadmap for tomorrow
AI is revolutionizing government operations, enabling faster and more efficient public services. But how are leading organizations achieving real impact?
A global survey of 1,248 government leaders by ServiceNow and ThoughtLab uncovers three key imperatives for AI-driven transformation:
· Harness AI and scalable IT platforms. Government agencies must modernize systems to unlock AI’s full potential.
· Build human-centric experiences and trust. Citizen and employee engagement is crucial for sustainable digital transformation.
· Prepare for regulatory and risk challenges. AI adoption must align with evolving governance frameworks.
Who Are the AI Pacesetters
The study identifies a group of high-performing government agencies called Pacesetters that are achieving extraordinary results:
· Seventy percent faster return on investment than expected
· One point five times faster time to value compared to others
· Fifty percent higher asset utilization
· Forty nine percent better risk and compliance management
· Forty one percent faster and more efficient public services
· Forty one percent increased employee productivity
As agencies digitize services, the benefits multiply. Pacesetters lead the way, demonstrating that AI-powered workflows drive transformative success.
Unlock the AI Advantage
Discover how top-performing government organizations are accelerating impact with AI. Download the full report now to learn how you can drive faster innovation, build trust, and navigate AI regulations effectively.
About Us
IntentTech Insights™: Your Tech World Navigator
Uncharted waters demand a seasoned guide. We excel in providing intent-based technology intelligence to navigate complex technology landscapes, such as IT, cybersecurity, data storage and networks, SaaS, Cloud, Edge, IoT, AI, HR technologies, Contact Center software, Fintech, Martech, and 150+ other domains.
IntentTech Insights™ is your compass through the ever-evolving tech landscape. We are more than just a publication; we are your strategic partner in navigating the complexities of the digital world.
Our mission is to deliver unparalleled insights and actionable intelligence to tech professionals and enthusiasts alike. We delve deep into the latest trends, technologies, and innovations, providing comprehensive coverage that goes beyond surface-level reporting.
Comments
0 comment