CRM Software Market Dynamics – Driver, Challenge, Segment & Competition FY2027

irenegarcia

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The Global Customer Relationship Management (CRM) Software Market is projected to grow at a CAGR of around 14.8% during the forecast period, i.e., 2022-27.

Overview of the Global CRM Software Market: Key Statistics and Trends:

According to the latest report by MarkNtel Advisors, titled “Global CRM Software Market By End User (Healthcare, E-commerce and Retail, BFSI, IT and Telecom, Government, Others (Media, Energy and Utility, Transportation, etc.)), By Enterprise Size (Small and Medium Scale Enterprise, Large Scale Enterprise, By Application (Salesforce Automation, Customer Service, Marketing Automation, Social Media Monitoring, Others (Lead Generation, Integration, etc.)), By Deployment Model (Cloud, On premise, Hybrid), The Global Customer Relationship Management (CRM) Software Market is projected to grow at a CAGR of around 14.8% during the forecast period, i.e., 2022-27. The report provides a thorough analysis of the market, covering competitor dynamics, regional insights, and a detailed breakdown of industry segments.

Global CRM Software Market Growth and Scope:

Base Year: 2021

Forecast Period: 2022-27

Historical Data: 2017-20

CAGR (2022-2027): 14.8%

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Key Driver: Integration of AI into CRM Software

The burgeoning demand for Artificial Intelligence (AI)-based CRM software is due to the rapid adoption of SaaS-based solutions and the rising number of AI-based product offerings by technology providers globally. Integrating AI into CRM solutions helps improve customer engagement, sales insights, and social networking. In the aftermath, it results in the increased adoption of point solutions, expansion in computing & analytical abilities, & the surging adoption of the SaaS delivery model. Furthermore, advancements in AI, such as Machine Learning (ML), Natural Language Processing (NLP), and Deep Learning, are some techniques contributing to the Global CRM Software Market growth.

In addition, AI-based CRM solutions eliminate repetitive & unproductive tasks, including data entries, and other time-consuming administrative functions, since they offer greater bandwidth for customer services & support functions. Likewise, AI-enabled chat & email bots ensure that customers get quick responses & directions. The increasing advances in AI have paved the way for technologies to analyze voice & text in real-time, which helps agents effectively serve prospective & existing clients.

A Comprehensive Analysis of Leading Companies of CRM Software Market by MarkNtel Advisors:

Aurea Software, Inc.
Infor, Inc
Microsoft Corporation
Oracle
Salesforce
Pegasystems
SAP
SAGE Group
Sugar Customer Relationship Management (CRM)
Zoho Corporation
HubSpot
NetSuite
IBM Corporation
Copper Customer Relationship Management (CRM), Inc.
Adobe System Inc.

Key CRM Software Market Segmentation:

Explore Our Comprehensive Study: https://www.marknteladvisors.com/research-library/crm-software-market.html

-By End-Users

Healthcare
E-commerce & Retail
BFSI
IT and Telecom
Government
Others (Media, Energy and Utility, Transportation, etc.)

Here, in the healthcare sector, CRM solutions provide numerous services & tools that help improve & optimize communication between healthcare providers & patients.

-By Enterprise Size

Large Enterprises
Small & Medium Enterprises

Of both, Large-scale enterprises held a considerable share in the Global CRM Software Market during 2017-20.

-By Application

Salesforce Automation
Customer Service
Marketing Automation
Social Media Monitoring
Others (Lead Generation, Integration, etc.)

-By Deployment Model

Cloud
On premise
Hybrid

Geographical Analysis

-By Region

North America
South America
Europe
Middle East and Africa
Asia-Pacific

Europe showed significant market growth during 2017-19, prominently due to the growing digital transformation of the business operations supported by various government initiatives & massive investments by the UK, Germany, Spain, etc.,

key Reports Highlights:

Market Dimensions & Projections
Pricing Evaluation,
Recent Strategic Moves by Companies,
Primary Stakeholders,
Analysis of Import and Export Trends,
Competitive Landscape Assessment,
Emerging Opportunities,
Market Trends and Indicators

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Key Advantages of the Report by MarkNtel Advisors:

Accurate Revenue Projections: The report provides precise revenue estimates for the market and its key sub segments, benefiting both market leaders and new entrants.
Strategic Insights for Stakeholders: By understanding the competitive landscape, stakeholders can strategically position their businesses and develop effective go-to-market strategies.
Comprehensive Market Dynamics Analysis: The report offers valuable insights into the key drivers, restraints, challenges, and opportunities within the market, helping stakeholders make well-informed decisions.

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